Frequently Asked Questions (FAQ)
Q: How much do you charge for shipping?
A: Shipping is 100% free on all orders across our website. We do not have any minimum order requirements, handling charges, or hidden fees added at checkout.
Q: What is your order cutoff time and timezone?
A: Our order cutoff time is 5:00 PM Eastern Time (ET) (New York). Any order placed before 5:00 PM ET will begin processing the same business day. Orders received after 5:00 PM ET will begin processing on the following business day.
Q: How long does processing and delivery take?
A: Total delivery time is from 4 to 7 business days, split into two phases:
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Order Handling (Processing): 1 to 2 business days, fulfilled Monday through Friday.
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Carrier Transit (Shipping Time): 3 to 5 business days, shipped Monday through Saturday via USPS, UPS, or FedEx.
Q: How can I track my shipment?
A: Once your order is packed and handed off to our shipping carrier, an automated email containing your custom tracking link will be sent directly to your inbox so you can monitor your package in real time.
Q: What is your return window?
A: We offer a 30-day return window. You have exactly 30 days from the day your package is physically delivered to request a formal return.
Q: What are your requirements for item returns?
A: To be eligible for a full refund, items must be in their original, unworn, unwashed, and unaltered condition, featuring all original manufacturer tags securely attached and intact within the original packaging.
Q: Do you charge a restocking fee for returns?
A: No, Denim Joint does not charge any restocking fees whatsoever.
Q: Who covers the shipping cost for a return?
A: For standard returns (such as a change of mind, style preference, or sizing issues), the customer covers the return shipping cost. If an item arrives damaged or defective, please contact us immediately at contact@denimjoint.shop with a photo, and we will cover all return shipping costs.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return at our New York facility, we will notify you of your approval status. Approved refunds are processed automatically back to your original payment method within 10 business days.
Q: Which payment methods do you accept at checkout?
A: We accept American Express, Diners Club, Discover, JCB, Mastercard, Visa, and Visa Electron.
Q: Do you have a physical location?
A: Yes. Denim Joint is an established, registered retail storefront. Our physical headquarters and store location is at 735 E Tremont Ave, Bronx, NY 10457, United States.
Q: How can I contact your support desk directly?
A: You can easily contact our corporate administrative team through these official channels:
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Email: contact@denimjoint.shop
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Phone: +1 (718) 294-7535
Find Us & Get in Touch
Denim Joint
735 E Tremont Ave, Bronx, NY 10457, United States
Opening Hours
Monday – Thursday: 10:00 AM – 7:30 PM
Friday – Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:00 PM