Shipping policy
At Denim Joint, we are committed to delivering your premium apparel and lifestyle essentials swiftly and securely. We believe in complete transparency, which is why we offer simple tracking and straightforward shipping terms across our entire online storefront.
1. Shipping Cost
Standard Shipping: FREE on all orders. There are no hidden handling fees, surprise destination charges, or minimum purchase thresholds required to qualify for free shipping.
2. Order Processing & Timeline (Total Delivery Time)
The total estimated delivery time for your order is calculated by adding our order handling time to the carrier's transit time.
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Our Order Cutoff Time: 5:00 PM
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Our Timezone: Eastern Time (ET) (New York)
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Processing Rule: Any order placed before 5:00 PM ET will begin processing the same business day. Orders received after 5:00 PM ET will begin processing on the following business day.
Handling Time (Order Processing)
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Minimum Handling Time: 1 Business Day
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Maximum Handling Time: 2 Business Days
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Days Fulfilled: Monday – Friday
Note: Handling time measures the period between our order cutoff time and when your shipment is securely packed, labeled, and handed off to our shipping carrier.
Transit Time (Days in Shipment)
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Minimum Transit Time: 3 Business Days
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Maximum Transit Time: 5 Business Days
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Days Shipped: Monday – Saturday
Note: Transit time measures the actual time it takes for the shipping carrier to transport your package from our New York facilities directly to your delivery destination.
Total Estimated Delivery Time
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Estimated Delivery Time: 4 to 7 Business Days
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Weekend & Holiday Note: Shipping carriers operate Monday through Saturday. If an order is placed over a weekend or falls during a recognized U.S. public holiday, the estimated processing and delivery time will adapt automatically to account for carrier holiday closures.
3. Shipment Tracking
Every shipment is sent via trusted domestic carriers (such as USPS, UPS, or FedEx). As soon as your order has been packaged and handed over to the carrier, a shipping confirmation email will be automatically sent to the email address you provided at checkout. This email will contain your custom tracking link, allowing you to monitor your package's delivery progress in real time.
4. Lost, Damaged, or Delayed Packages
While we partner with reliable carriers to maintain timely deliveries, unexpected transit delays due to extreme weather or carrier disruptions may occasionally occur. If your package does not arrive within our stated maximum delivery window, or if your items arrive damaged, please reach out to our administration office immediately with your order details so we can investigate and correct the issue for you right away.
Find Us & Get in Touch
Denim Joint
735 E Tremont Ave, Bronx, NY 10457, United States
Opening Hours
Monday – Thursday: 10:00 AM – 7:30 PM
Friday – Saturday: 10:00 AM – 8:00 PM
Sunday: 11:00 AM – 7:00 PM